Frequently Asked Questions

Everything you need to know about shopping with The Rabbit Company.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our cuts are designed for a modern, tailored fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, The Rabbit Company is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in all our seasonal collections.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.